NTU COOL does not have a mobile version. Currently, NTU COOL supports RWD (Responsive Web Design). In principle, when using mobile devices including tablets and mobile phones, the webpage screen will be adjusted accordingly. Due to the limited development resources of the NTU COOL team, considering the current resources and future maintenance energy, it may be difficult to incorporate into short-term development projects, sorry for the inconvenience caused. If there is an opportunity to develop an APP in the future, relevant information will be announced to users. If you want to quickly open NTU COOL on your mobile phone, you can refer to how to set a shortcut on the home page of your mobile phone.

To ensure the stability and optimal compatibility of the NTU COOL system, it is recommended that you use the latest version of your operating system and web browser (including Chrome, Edge, Firefox, or Safari). Using outdated versions may cause video playback issues or prevent certain interactive learning features from functioning or displaying properly.

If you still can’t log in, kindly provide details about your environment (browser and version, operating system version) and screenshots of the issue. Send an email to ntucool@ntu.edu.tw, and we will further assist you in troubleshooting the problem.

<NTU Account>

If you are unable to log in using your NTU account, please first test whether you encounter login issues on the library website, which also uses the SSO 2.0 system. If you are unable to log in to the library website as well, it may indicate an issue with your NTU account’s SSO 2.0 service. Please send an email to cchelp@ntu.edu.tw or call 3366-5022 to contact the Computer and Information Networking Center.

However, if you can log in to the library website but are experiencing difficulties logging in to NTU COOL, please email ntucool@ntu.edu.tw with your “student ID,” “name,” and a description of the issue. We will promptly investigate and address the problem for you.

<External Account>

If you’re unable to log in due to forgetting your password, you can attempt to reset your password using the “Forgot Password” feature. Here’s how: 

Step 1: Click on “Off-campus / Others login.” 

Step 2: Click on the “Forgot Password” link in the lower right corner. 

Step 3: Enter the Email you use to log in to NTU COOL, which is the same email mentioned at the beginning of this message. After entering it, click “Request Password,” and you will receive instructions in your email inbox on how to reset your password. 

Step 4: Once you’ve reset your password, you can proceed to Step 1 again to log in.

If you have a new account or are unable to log in due to other reasons, please email ntucool@ntu.edu.tw customer support mailbox. Provide us with the “Email you cannot log in with” and the “Course name and code for the invited course.” We will promptly assist you in resolving the issue and send you a new course invitation if necessary.

Check the NTU COOL website announcement to see if the NTU COOL video service is under maintenance or experiencing issues.

If there are no relevant announcements on the website, please first check if your internet connection is functioning properly. If the internet connection is normal, please refer to: ‘NTU COOL Video Cannot be Viewed Normally, What Should I Do‘ and follow the instructions in the document for relevant troubleshooting.

If you’ve tried the above methods and the issue persists, please provide the “course name” and “video name” or the “video link” where you encountered the problem. Send an email to ntucool@ntu.edu.tw, and we will troubleshoot the issue.

Please have the “teacher” send an email or the “TA” send an email with a copy to the teacher to ntucool@ntu.edu.tw. Please include “Course Name,” “Curriculum Number,” and “Class Section” of the courses you wish to merge in the email. The NTU COOL operation team will assist in merging the courses.

1. If you are a teacher
   You can follow these steps to add a teaching assistant (TA) to your course or refer to How do I add a TA to the course (start from p.49) for more details.

1. If you are a TA

Method 1: Ask the teacher to add you as a TA to the course, following the steps outlined in section 1.
Method 2: If the teacher agrees to add you as a TA but requires assistance with the process, you can email ntucool@ntu.edu.tw, specifying the “Course Name,” “Course Code,” “Class Section,” “TA’s Email Address (if you’re an NTU student, please provide your NTU email address),” and CC the Teacher. The NTU COOL Operation team will assist you in joining the course.

Because the enrollment lists for students from the three universities are imported at a later time, instructors may first add students to the course as “Auditors” using their university email addresses.
Please note the required email formats:
NTNU: student ID @ntnu.edu.tw
NTUST: student ID @mail.ntust.edu.tw

This allows students to access course information on NTU COOL in advance. Once the official enrollment data is imported, the system will automatically change the status of students who have successfully enrolled from Auditor to Student.

Please refer to the “How do I add auditors to a course?” section in the user manual.

The students’ list on NTU COOL will be updated once a day during the course add/drop period. If it’s necessary to have students join the course more urgently, kindly ask the teacher or teaching assistant to go to the “Members” section of the course. There, they can add the students using their student ID and email address as “auditor”, allowing them to participate in the course temporarily. Once the course enrollment data is imported, the system will automatically change the status of the students who have successfully enrolled in the course to regular students.

Currently, the student list in NTUCOOL is imported from the Office of Academic Affairs’ course enrollment system. Thus, teachers and TA do not have direct authority to change “auditor” to “student.”

Once a student’s course enrollment is successful, the system will automatically import the student list and update their role from “auditor” to “student” if the student registers as an auditor using the school email.

For students from institutions other than the NTU System (NTNU, NTUST), please ask them to send an email to ntucool@ntu.edu.tw and the NTU COOL operation team will assist them in changing their role to “student.”

If a teacher does not see the courses taught this semester under ‘Courses,’ please click on the blue toolbar on the left side of the screen, select ‘+ Build Course,’ and refer to the manual ‘How to Create a Course on NTU COOL.‘ Follow the instructions in the document to complete the course creation procedure. Your courses for this semester will then appear under ‘Courses.’

• Announcements

1. Click Announcements and then + Announcement.
2. Enter a title and description of an announcement. Use the toolbar to change font styles, add tables and videos, and insert links in the description box.
   You can attach documents to an announcement by clicking Choose File.
3. Set your preferences from the Options menu. You can check more than one box.
   If you want to post an announcement at a specific time, select Delay posting and then choose a date from the Post At calendar and enter a time. The announcement will be available in a future time. 
4. Click Publish to publish your announcement. Click Edit if you would like to make further modifications.

NB: All Announcements published from NTU COOL will automatically be sent a notification mail to the student’s NTU mailbox.

• Inbox

1. Click Inbox. Click the pencil icon to write a new message.
2. Click the Course menu to select a course. → Click the contacts icon to select recipients. You can send a message to all your students or a few students only. →Enter the subject title. You can check the box indicating Send an individual message to each recipient if you don’t want the student to know other recipients. 
3. You can attach files by clicking the paper clip icon. 
4. Click Send to send the message.
   NB: All emails sent from NTU COOL will automatically be sent a notification mail to the student’s NTU mailbox

Courses from previous semesters are categorized by the system as “Past Enrollments.”
Steps:

1. Click “Courses” in the left sidebar.
2. Select “All Courses” at the top of the menu.
3. Scroll down to the “Past Enrollments” section at the bottom of the page to view all completed courses.

If you have successfully enrolled in a course but cannot find it in your NTU COOL course list, the common reasons are listed below. It is recommended that you check them in order.

• Reason 1: The enrollment list has not yet been imported
  Course enrollment data is imported from the Office of Academic Affairs course selection system. During the add/drop period, the enrollment list is updated daily. NTU COOL synchronizes with the database at 09:30, 13:30, and 19:30 each day.
  Suggestion: First, check “Course Enrollment Results” to confirm that you are officially enrolled. Then, wait for the next synchronization update (or the next working day after enrollment) and log in again or refresh the page to check.

• Reason 2: The instructor has not yet created the NTU COOL course site
  Please visit the NTU Course Information website to look up the course and check whether the “Course Website” column displays the NTU COOL icon. If the icon is not shown, it means the instructor has not yet created the course site or does not use this platform.
  Suggestion: Contact the course instructor or TA to confirm whether NTU COOL will be used for the course.

• Reason 3: The instructor has created the NTU COOL course site but has not published it yet
  If the NTU Course Information website shows the NTU COOL icon but you still cannot see the course, it is usually because the instructor has not clicked “Publish.”
  Suggestion: Since publishing a course site is an instructor-only permission, you may email the instructor or TA to ask about the publication schedule if you wish to view the course content earlier.

Still can’t resolve the issue?
Please email ntucool@ntu.edu.tw and provide the course name, course code, and class section. We will assist you as soon as possible.

The system usually removes courses from previous semesters from the “Dashboard” a few days after the semester ends and before the next semester begins. However, if a course’s end date has been extended at the instructor’s request, it may still appear in the published course list.

It is recommended to use the “star (pin)” feature to control which courses are shown in the Dashboard.

Steps:

1. Click “Courses” → “All Courses.”
2. Find the star icon to the right of the course.
3. A filled star means the course is displayed in the Dashboard; click it to turn it into an empty star to remove the course from the display.

P.S. For registration steps after non-NTU students receive the invitation email, please refer to the instructions in this document.

• Students from the Tri-University Alliance (NTNU / NTUST)
  Please first confirm that you have successfully enrolled in the course through your home university’s course selection system. After the exchange of enrollment lists among the three universities, the system will send a “Course Invitation Email” to your official student email address:

  NTNU: studentID@ntnu.edu.tw
  NTUST: studentID@mail.ntust.edu.tw

  Important Notice:
  Please do not use XXX@g.ntnu.edu.tw or XXX@gapps.ntnu.edu.tw, as these are not official university email accounts. If your official school email account is unavailable, please contact your university’s IT center. 

• Students Outside the Tri-University Alliance (Inter-University Course Enrollment)
  Please email ntucool@ntu.edu.tw, CC the course instructor, and attach your proof of enrollment and school email address. We will manually assist you in joining the course.

Please refer to the “Willingness Registration for Course Enrollment on NTU COOL” document.

Names displayed on NTU COOL are synchronized by default with data from the Office of Academic Affairs or the Computer and Information Networking Center (CINC). If you need to change your name, please email ntucool@ntu.edu.tw and attach one of the following as proof: a student ID, ePo, or a screenshot of your MyNTU page.

Important Notes:

• The Chinese and English names on NTU COOL are primarily retrieved from the Student Records Database of the Office of Academic Affairs or from CINC records.
• If the source data has not been updated, making changes only within the NTU COOL system may result in your name being reverted to the original data during future synchronizations.

The course videos belong to the teacher’s intellectual property and are protected by Copyright Act. Therefore, the NTU COOL platform does not provide a course video download function. If students need to download videos for learning, it is recommended that students explain the reason to the teacher and ask the teacher if they can provide video files for students to learn and use. Students can also suggest that the teacher store the videos in cloud space such as Google Drive, NTU Space or upload them to YouTube for students to use.

NTU COOL uses the CINC SSO 2.0 service for login. Due to restrictions of the CINC system, students can no longer use their CINC accounts to log in to SSO 2.0 services after graduation. If you still need to access NTU COOL after graduation, please complete this form.

Important Notes:
Starting from the 114 Academic Year, NTU COOL will implement a “seven-year course data retention” policy. Course data older than seven years will be periodically deleted.

If you need to download files, please refer to the user manual for instructions.

1. If you are a student at NTU
   The NTU COOL system updates the student list every day during the add/drop period. If you confirmed your enrollment in the course, the “auditor” status will automatically change to “student” after the update of the list.
2. If you are a student from the NTU System (NTNU, NTUST):
   The system importing of the student list from the NTU System needs to wait for 3 to 5 days, the role will automatically change to a “student” once the list is imported.
   • If you are a student at NTNU, please check the email: studentID@ntnu.edu.tw
   • If you are a student at NTUST, please check the email: studentID@mail.ntust.edu.tw
     For more details about the NTU system student account, please refer to this document.
3. If you are a non-NTU System student:
   Please send an email to ntucool@ntu.edu.tw, including your “enrollment proof” and “NTU COOL registered email address.” The NTU COOL operation team will assist you in changing your status to “student.”

You can compose a new message in NTU COOL’s Inbox to contact course members. The email will also be sent to the recipients’ NTU mail accounts.

Steps:

1. Click Inbox.
2. Click the pencil icon at the top right to Compose New Message.
3. From the Course dropdown menu, select the course name.
4. Click the Contacts icon to choose recipients.
5. Enter the subject and message content (you can attach files using the paperclip icon).
6. If you check “Send individual messages to each recipient”, the system will send multiple emails, each to a single recipient.
7. Click Send.